This company advertises 24-hour service yet when I call them in an emergency lockout situation they had no Tech's available. And the call then disconnected. I called them back a couple of minutes later to see if they would have a technician available later and the person who answered the phone said she was not sure and told me to call another company. I see their rates are cheaper than most but so what's the service. I will not call the service again and suggest to those who are reading this post also consider calling a more reputable service.
AMAZING SERVICE! Ask for Ben! He gets things done quick and cheep, now prices do vary but this is the best company in town
When I called for a home lockout I was told it would be 1 hour and 40 minute wait. After an hour and 55 minutes I called and was told technician was on his way. 15 minutes later I called again. I was placed on hold for 7 minutes while dispatch tried to make contact with technician. Was told then that he was in an accident and police answered his phone and that they wouldn't make it. Besides the fact that I didn't believe the accident story, now it is 12:15 am. and other choices are very limited. The next locksmith told me that I got lucky because they would have charged me more than double his price of $70 which is consistent with the other reviews. As another reviewer said, I would have put 0 stars if able.
If I could select no stars I would. I called 24 Hr lockouts being out of state and having locked my keys in my car. The contractor they sent over to me, Benjamin was disrespectful and presented himself with horrible customer service. Since he told me I could submit this to my insurance company he charged me $150 for 2 minutes of work. When I argued that was unreasonable, he explained it wasn't his problem and since the dispatcher on the phone didn't confirm a price, it was assumed to be my fault. I felt COMPLETELY taken advantage of being a female, in a nice part of town, driving a newer car, and being from out of state. It's unfortunate when individuals give a company a bad name that is representing them by their corrupt business tactics. That price is unethical - if I get reimbursed or don't get reimbursed - completely unethical.
Great service. Effective and efficient. Great attitude. Personable and professional.
Negative (my novice opinion)
I wasn't expecting to pay $120 for the service (open locked mailbox - I had lost my key, so was locked out). However, in my case it was urgent and necessary. Again, "great service experience".
I wish I would have checked here first before calling these pros!
$195 to open a house on a Tuesday at noon. Maybe it was because they were at lunch?
....and don't bother posting your pricing policy or giving me a discount! I would never use you or recommend you to anyone ever!
I've read it 6 times now and I can't find $195 anywhere!!
They will not purposely inform you of how much it will cost so they can charge you an insanely amount of money at the job site and use the disclaimer against you because you didn't read the fine print first.
Great way to run a business!!
The good stuff: If you are in a hurry and have boatloads of money call these guys. They will show up quickly. Keep you informed all the way. Good follow up.
The bad stuff: The guy that showed up at my house arrived in a 89 Taurus. Wearing a t-shirt looking really sketchy with a passenger that looked even sketchier that never got out of the car. No shiny work truck with a logo on it or anything. It had the looks of an impound car that was just rescued.
I was told on the phone when I made the arrangement the charge would be $19.95 dispatch fee and $15 unlock fee which is all I asked for. Seemed reasonable. Let's roll right??? Well, when they get there and finished the work and we were settling up the guy says $75 dollars. HUH? He said the dispatcher had to have told you $19.95 dispatch and $15 unlock....and are you ready for this? Here's the catch. It is a $15 unlock fee, AND UP, depending on the circumstances. And she did say that during our conversation. I know because he replayed the whole conversation to me on his cell phone....nice right?? Then the guy proceeds to tell me that the 'special circumstances' justifying the higher price was his gas for driving to my house. He was there in less than 10 min. (Please refer above to the good stuff scenario.) And, that I asked him to please use a different pry rod to unlock my car with. So in his mind him walking 20 feet to his car and his gas warranted doubling the PRICE QUOTED by the dispatch lady.
Call it a SCAM or what you will. I would never recommend this company to a friend unless they had more money than they knew what to do with. Unfortunately for me that IS NOT the case.
And please. Whatever person is responding to these reviews safe your breath. Most grown-ups know that you have to read the fine print, or in this case, listen to it. I do not need to read your policy. I believe I understand it thoroughly at this point. But thank you.
BTW the website had some heartfelt story about the locksmith being a local guy with a family. Lived here his whole life. Has a family and just want to do right by the local community...blah, blah, blah. Also, this isn't a local company. Dispatch is in California. The dispatcher does not know who her superior is. Only has an email. Won't give you the time of day. Just the old "I am just the dispatcher sir" line. No one knows, or aren't saying, who the boss is. No manager to talk to.
So bottom line folks. If you don't mind having your keys shoved deep in your tumbler and broke off then definitely give these guys a call.
Excellent service. The tech Nicholas was fast professional and made sure I got my keys out of my vehicle and ready to go. I had called multiple locksmiths before because my keys were in my trunk he got me my keys from my trunk within 15 minutes. I was so happy because you could not get in just by opening my front door and pushing the button and my seats did not come down. I tell you what I was happy I called 24 Hr Lockouts.
SCAM AND COMPLETE RIP OFF - they charged me $150 to unlock my Van, the website and google search say $19.95 but it is in very small print at the bottom of the website that it's only for child emergencies. take the extra 10 seconds and call ANYONE other than these people.
Their ad is so very missleading. The $19.95 in large type is a large part of their Logo.
The young man who opened my van never once told me he was going to charge me $150 for his service. He took my credit card and ran it. He then handed it back and I walked back to my van. I then had a bad feeling and walked back and ask how much I was being charged. Only then did he tell me the cost was $150.
It is said that when you get good service you will tell a few friends. However, when you get screwed you will stop anyone you meet and tell them. I am telling everyone I meet.
I would sooner breakout a window than call or recommend this company.
SCAM AND COMPLETE RIP OFF - they charged me $130 to unlock my car, the website and google search say $19.95 but it is in very small print at the bottom of the website that it's only for child emergencies. take the extra 10 seconds and call ANYONE other than these people.